Ordering is straightforward: select the pet products you need, add them to your cart, check out by providing shipping and payment information, and click 'Pay Now'. You will receive an email confirmation once payment is processed and then tracking details when your order ships.

Yes, modifications or cancellations are possible before your order is dispatched. Contact our customer support immediately at info@fleatickworm.com to adjust your order.

We'd love to hear from you! The easiest way to get in touch is through our Contact Page. Simply drop us a line, and a member of our customer support team will get back to you as soon as possible. Don't forget to check your junk or spam folders if you're waiting for a reply from us.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Google Pay and Apple Pay. Your transactions are safely encrypted for your security.

After dispatch, you'll receive an email with a tracking link. Don't forget to check your junk or spam folders, as sometimes our autogenerated emails can get lost in there!

Express Shipping is free on orders over $49 or $5 for orders less than $49. Orders typically ship within 1-2 business days, and standard shipping takes about 2-5 business days.

If a change is required you must immediately contact our customer service team at info@fleatickworm.com. Email them the correct shipping address as soon as possible.

Once dispatched, address changes are no longer possible.

We make returns simple and easy. If the product you ordered isn't suitable—whether due to a mistake in ordering or a change of mind—you can return items within 30 days, provided they remain unopened, unused, and in their original packaging. Please note that you will be responsible for the cost of returning the product via courier.

If you would like to request a return or replacement, please send us a message with your order number.

If the product you received is incorrect or damaged, we will gladly exchange it for you or provide a refund on a case-by-case basis.

FleaTickWorm.com does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, FleaTickWorm.com does not take title to the refunded item.

If your order is incorrect or arrives damaged, please take photos of the product and email our customer service at info@fleatickworm.com with your order number and a description of the problem. We will promptly arrange for a replacement or a refund.

Refunds are processed back to the original payment method within 5 business days after we receive your returned item. Confirmation will be sent via email once your refund is issued.

All products available on FleaTickWorm.com are sourced from reputable manufacturers and undergo stringent quality control checks to ensure their safety and effectiveness. Each product listing includes detailed descriptions and usage guidelines to assist you in selecting the right product for your pet’s specific needs.

We strongly recommend reading all safety information provided before administering any medication to your pet. Additionally, consult with your veterinarian to confirm the suitability of the product for your pet, especially if they have pre-existing health conditions.

We guarantee the authenticity of all our products by sourcing them directly from authorized veterinary wholesalers and manufacturers. Each product is stored and handled in conditions that meet or exceed industry standards to ensure their efficacy and safety. The products we offer are the same high-quality items used in local veterinary clinics.

If a product purchased from our site is faulty or has caused an adverse reaction in your pet, please stop using it immediately and consult your veterinarian right away. Then, contact our customer support team with the details of the issue. We will thoroughly investigate the matter and report it to the manufacture and relevant authorities. Additionally, we will guide you through the return process if necessary and arrange for a replacement or refund. Your pet's health is our top priority, and we are committed to resolving any concerns promptly and satisfactorily.

No. FleaTickWorm.com is based in New Zealand where premium flea and worm chews and topicals are available over the counter.

At FleaTickWorm.com, we provide top-quality flea, tick, and worm treatments for your pets. Our products are sourced from reputable New Zealand veterinary wholesalers who meet strict safety and quality standards.

We conduct rigorous quality checks on all products before they reach you. Our shipping operations, based in Auckland, ensure your orders arrive promptly and safely, giving you peace of mind that your pet receives the best care with trusted products.

Yes, FleaTickWorm.com ensures that all our products are 100% authentic. You will receive the exact brand you choose, produced by the original manufacturer, containing the same active ingredients and dosages you would expect from your vet. We pride ourselves on delivering genuine products, so you can trust that what you receive is reliable and effective.

All our pet health products are carefully overseen by our qualified veterinarian, Dr. Feargus, ensuring they meet the highest safety and efficacy standards. Sourced from trusted suppliers in New Zealand, our products adhere to strict local and international regulations. Our veterinarian not only ensures their safety but also uses them on their own pets.